1. Order Processing Time

All orders placed on MD Smart Buy are processed within 1–2 business days. Orders are not shipped on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. Customers will be notified if there are significant delays.

2. Shipping Coverage

We currently ship across India. Our logistics partners ensure safe and reliable delivery to most cities and towns.

3. Delivery Time

Estimated delivery time depends on your location.

• Metro Cities: 3–5 business days
• Other Cities: 4–7 business days
• Remote Areas: 5–10 business days

Please note that delivery timelines may vary during festivals, holidays, or unforeseen circumstances.

4. Shipping Charges

5. Order Tracking

Once your order has been shipped, you will receive a confirmation message containing your tracking number and courier details.

You can use the tracking number to monitor your shipment status.

6. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time, please contact our support team.

We will coordinate with the courier partner to resolve the issue as quickly as possible.

7. Incorrect Address

Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses provided by the customer may not be eligible for refunds.

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